Privacy Policy

Last updated: November 2025

1. Introduction

Smoke.MT (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information you provide when visiting our website or communicating with us.

2. Data We Collect

Contact data: name, email address, phone number (if provided).
Order data: information required to issue pro forma invoices and track shipments.
Technical data: IP address, browser type, and access time — used for security and analytics.

3. How We Use Your Data

To process orders and provide customer service.
To send transactional or order-related emails.
To comply with legal obligations (e.g., tax and accounting).
To prevent fraud or misuse of our website.

4. Legal Basis for Processing

We process data under the lawful bases of contract performance, legal obligation, and legitimate interest, in accordance with Regulation (EU) 2016/679 (GDPR).

5. Data Retention

We retain order and contact data for as long as required by Maltese tax and accounting law. Non-essential information is securely deleted after 24 months of inactivity.

6. Sharing and Transfers

We do not sell or rent personal data. Limited data may be shared with trusted service providers (e.g., payment processors, postal operators, or email delivery services) strictly to complete your order or comply with law.

7. Your Rights

You may request access, correction, or deletion of your data by emailing sales@smoke.mt. You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.

8. Cookies

Our site uses functional cookies only to remember preferences and improve performance. We do not use advertising or tracking cookies.

9. Security

We apply reasonable technical and organizational measures to protect your data, including encryption of communications and restricted access to stored information.

10. Updates

We may update this policy occasionally to reflect new legal or technical requirements. The latest version will always be available on this page.